Deepa Patel - Mortgage - Michigan

Deepa Patel  (NMLS #2139757) oversees the strategic and day-to-day operations at Next Step Lending, playing a critical role in ensuring the seamless delivery of mortgage services. With her strong operational expertise and deep knowledge of the lending industry, Deepa ensures that each client’s home‑financing journey is efficient, compliant, and customer-focused.

What She Does:

• Manages operational workflows to ensure fast turnaround times and smooth loan processing
• Implements quality control and compliance measures across the company
• Oversees customer service and ensures borrower satisfaction at every stage
• Leads process improvement initiatives to optimize productivity, minimize risk, and enhance the client experience
  Key Attributes:
• Strategic thinker with a strong operations background
• Detail-oriented and experienced in managing mortgage compliance
• Excellent communicator and team leader
• Committed to creating a transparent, streamlined mortgage process