Samsung to update software over ‘red screen’ smartphone

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Seoul (AFP) – Electronics giant Samsung will this week offer an unusually early software update for its newly-released Galaxy S8 phone, it said Monday after some consumers complained of red-tinted screens.

The launch of the device is a key step for the South Korean tech firm as it seeks to move on from last year’s humiliating withdrawal of the Galaxy Note 7 over exploding batteries, which hammered the firm’s once-stellar reputation.

The Galaxy S8 started over-the-counter sales in the US and its home market but South Korean users who pre-ordered the phones complained their screens displayed an unusually reddish hue.

Online images of their phones went viral on social media but Samsung denied a hardware flaw and maintained that users could manually adjust the colour range according to their preferences. 

As more users voiced doubts, Samsung said Monday that a software update would fix the problem by allowing them to readjust colours over a wider range than at present.  

“Samsung… has decided to release a software update starting from this week which will provide consumers with a further enhanced ability to adjust the colour setting to their preference,” it said in a statement. 

Samsung — the world’s largest maker of smartphones — has pinned its hopes on the Galaxy S8 to compete against archrival Apple’s iPhone after last year’s Note 7 disaster. 

The recall debacle cost Samsung billions of dollars in lost profits and hammered its global credibility, forcing it to apologise to consumers and postpone the S8 launch. 

    <figure><figcaption>The launch of the Samsung Galaxy S8 smartphone is a key step for the South Korean tech firm as it seeks to move on from last year's humiliating withdrawal of the Galaxy Note 7 over exploding batteries
        <span>Copyright AFP/File JUNG Yeon-Je</span>
      </figcaption><img src="https://desiforce.com/wp-content/uploads/2017/04/7b480bd481f32b96dee25ef51021e7ab5969329a.jpg" width="768" height="572"><figcaption>Smartphone market share 
        <span>Copyright AFP Gal ROMA</span>
      </figcaption></figure>

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