Service charge in hotels not mandatory
Paswan said hotels and restaurants must “not decide how much service charge is to be paid by the customer and it should be left to the discretion of the customer”.
According to an official from the Consumer Affairs Ministry, hotels cannot levy service charge in the bill and it will be the customer’s discretion weather to pay or not.
It is only after the customers’ consent that a hotel can add the charge in the bill.
If hotels defy the government decision, customers can approach consumer courts, the official added.